Certifications & Trainings

I am connected to the Customer Experience Professionals Association (CXPA). I am currently working towards the Certified Customer Experience Professional (CCXP) exam and earning the certification.

Additionally, I actively enrolled in The Basic Net Promoter® course and will take the certification exam once completed.

Each year, Cisco selects a group of highly influential technical experts who generCisco Championously enjoy sharing their knowledge, expertise, and thoughts across the social web and with Cisco.  I am honored to have been selected to be a part of the 2018 Cisco Champion program. While involved in this global community, I serve as one of the thought leaders in the Customer Experience, Customer Care, and Collaboration technology space. My privileges as a Cisco Champion allow me to closely follow happenings in the Cisco space before public announcements and provide marketplace feedback on innovations and features in future releases or technology roadmaps.

My technology-focused certifications include:

  • Cisco Sales Expert
  • Cisco Advanced Collaboration Architecture Sales Specialist
  • Cisco Selling Business Outcomes